Charles & Christine – Handyperson

When Charles and Christine (80 & 78 years old from Lincoln) started to find it increasingly difficult to get up the steep step into their home, it made them feel powerless. Feeling incapable of such a small task, returning home often felt ominous as they knew they would have to tackle the progressively challenging issue of climbing into their house.

They contacted Lincolnshire Home Independence Agency (LHIA) who arranged to have some grab rails fitted on either side of the back door and, after speaking with them, arranged another above the bath as it became obvious that their accessibility problems weren’t confined to simply getting in and out of the home, but also the bath.

LHIA’s handyperson service arranged a reliable contractor to provide the parts and install the grab rails, and even paid for the funding so the work was at no cost to the couple.

“It’s such a small change, but it’s made such a big difference,” says Christine. “I don’t have the constant nagging worry in the back of my head of ‘what if I can’t climb the step today?’. I know that I can get into and out of the house with no difficulty and it’s been a huge boost to my confidence. “It’s changed my life, it honestly has. I don’t feel undermined by my home anymore. LHIA reminded us that it’s our home, and we have every right to make it work for us.”

“It’s great!” adds Charles. “I can get around much easier than I could before and it was free, which surprised me. But for me the best part of the job isn’t the finished product, it’s how eager to help LHIA’s staff were. Our caseworker was fantastic. She was always on hand to offer advice, she’d ring us up to see how we were and if the grab rails were making a difference. She was a crucial contact point for us from our very first phone call.”

"But for me the best part of the job isn’t the finished product, it’s how eager to help LHIA’s staff were. Our caseworker was fantastic."